ROI dashboard

Insights

Show the operational lift Tore creates across support, investigations, and shipped fixes.

This month

This month, Tore resolved 1,284 conversations - 71% with no human touch - shipped 23 fixes, and caught 9 issues before a customer noticed.

+18% vs. last monthEstimated from resolved conversations, merged fixes, and proactive detections.
+5.8%

89%

Resolution rate

+8.4%

71%

AI deflection

+6

23

PRs shipped

+37h

164h

Hours saved

+4 caught early

9 / 31

Proactive vs reactive

Caught early23%
-46m

2h 04m

Median time-to-fix

-19s

31s

First-response time

+0.3

4.8

CSAT

Where time went

Support load by owner

AI-handled71%

912 conversations

Human-handled21%

270 conversations

Escalated8%

102 conversations

Top issue clusters

Recurring work Tore found

86

Workspace invite delivery

+14

Bounce handling, retry copy, and DNS checks

64

Billing seat confusion

-18

Plan-language fixes deflected repeat tickets

41

Import mapping errors

+9

CSV headers and stale integration fields

33

Linear sync delays

-7

Webhook replay fix is holding

Proactive catches

Issues stopped before tickets piled up

  1. Today

    Checkout entitlement drift caught from support wording

    Avoided 29 paid-plan lockouts

  2. Yesterday

    Attachment upload timeout reproduced and patched

    Saved 63 customer retries

  3. Jun 9

    Featurebase import loop detected before launch

    Kept 184 posts from duplicating